Business or Organization

A passion for Data Science and an innate ability to recognize trends and translate them into the story the data is telling

I think of a company as a 'living' ecosystem that is all connected: What are our customers asking for (that will also help to drive more revenue)? Where are those features/capabilities on the Product Management Roadmap? What is the hiring (and spend) plan to ensure we have the talent to develop, deliver, sell and support those features? The ecosystem needs the analytic and visualization capabilities to easily see trends, anomalies and gaps across the breadth of the organization.

Companies need to make bets; some will pay off, others will not. Levers, inputs and assumptions are leveraged to derive predictable results, and to provide the knowledge and wisdom to know which bets are most likely to be successful and why.

• Accomplished leader with over 20 years of practical experience leading cross functional global teams that build and support Data Analytics and Visualization solutions that drive predictable results for small and large business, in multiple disciplines – Sales, Marketing, Order Management, Finance, HR, Customer Service and Engineering.

• Built my own Covid-19 tracking database so that I could answer such questions as: Is case growth due to testing growth? (It’s not, in many cases, btw.)

• Empower teams to drive efficiency and increase productivity with structured processes, procedures and tools, implementing RPA (robotic process automation) to automate repetitive tasks eliminating transposition errors, reducing OPEX and the need for more resources

• Inspire teams to live by the DIKW paradigm (Data, Information, Knowledge, Wisdom); strive to provide Wisdom, what is happening and real actionable plans about what to do, not just raw data that needs to be synthesized and processed

• Self-starter, highly motivated with a sense of urgency and enthusiasm about my work and helping others to find that ‘place’ where they can do their best to achieve their goals

• Strong process development background with a thorough understanding including development and implementation of:
- Sales processes from thought to bill, and of fulfillment processes from order to delivery, including renewals
- Sales Compensation plan design and implementation
- Customer Care lifecycle management, including Call Center processes and procedures, metrics and SLAs
- New Product Introduction processes, from idea to offering